Refund & Cancellation Policy

Last Updated: 15 Nov, 2026

Thank you for choosing SMS-RIFILIFEE (owned by RIFILIFEE PRIVATE LIMITED). We strive to provide the best School ERP experience. Please read our policies regarding cancellations and refunds carefully before making any payment.

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1. Refund Policy

A. Software Subscriptions

• We offer a 14-Day Free Trial so you can fully test the platform before paying.
• If you are not satisfied after subscribing, you may request a full refund within 7 days of your initial payment.
• Refunds will not be provided after the 7-day window or for renewal payments. Renewals can be canceled anytime before the next billing cycle.

B. WhatsApp Wallet Recharges

• Recharges made towards the WhatsApp messaging wallet are strictly non-refundable, as credits are consumed instantly upon sending messages.
• If a technical error on our end deducts credits without sending the message, please report it within 24 hours, and we will restore those specific credits to your wallet.

C. How to Request a Refund

To request a refund, email us at rifilifee@gmail.com with your School Name, Subdomain, and Razorpay Payment ID. Approved refunds will be processed to the original payment method within 5-7 business days.

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2. Cancellation Policy

A. How to Cancel

• You can cancel your subscription at any time from your School Admin Dashboard by clicking the "Cancel Subscription" button in the Billing section.
• If you are in the 14-day trial period, you can cancel anytime to avoid being charged.
• Alternatively, you can contact our support team to process the cancellation for you.

B. Effect of Cancellation

• Once canceled, your subscription will remain active until the end of your current paid billing cycle.
• After the cycle ends, access to your Admin, Teacher, and Student panels will be suspended, and your public school website will go offline.

C. Data Retention

After cancellation, we retain your school's data for 30 days. If you wish to reactivate your account during this grace period, no data will be lost. After 30 days, all data is permanently deleted from our servers in compliance with data protection norms.

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Need Help?

If you have any questions regarding these policies, please contact us: